Last Updated: 04-09-2025

This policy outlines the terms and conditions under which Waistli processes, ships, and delivers orders placed through our online store. By making a purchase, customers agree to the terms of this policy.

1. Scope

This policy applies to all orders placed through Waistli, including clothing, accessories, and cosmetics, unless otherwise specified.

2. Processing Time

• Orders are processed within 1 business day of confirmation.
• Customers will receive an order confirmation email upon successful payment.
• Processing times may be extended during peak periods or due to unforeseen circumstances.

3. Shipping Confirmation & Tracking

• Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.
• Tracking updates are provided by our shipping partners and may take up to 48 hours to display online.

4. Delivery Timeframes

• We aim to deliver orders within 5–10 business days.
• Delivery times vary depending on the customer’s location, product availability, and potential customs delays.
• Estimated delivery dates are provided for guidance only and are not guaranteed.

5. Shipping Costs

• Waistli offers free shipping on orders over $100, while a $6.95 shipping fee applies to orders under $75.
  
• Any applicable customs duties or import taxes are the responsibility of the customer.

6. Order Today, Ships Tomorrow

• Orders placed before 11:59 PM (GMT+10) will be shipped the following business day.
• This service is included at no extra cost to the customer.

7. Shipping Restrictions

• We currently ship to most countries worldwide.
• Certain regions may be excluded due to carrier limitations, customs restrictions, or logistical issues.
• If an order cannot be shipped to the customer’s location, our team will notify the customer and issue a full refund.

8. Lost, Delayed, or Damaged Shipments

• If a package is lost, delayed beyond the expected delivery window, or arrives damaged, customers must contact us within 7 days of the expected delivery date.
• Clear photos or videos of damaged items must be provided for claims.
  Waistli will either send a free replacement or issue a refund, depending on product availability.

9. Customer Responsibilities

• Customers are responsible for providing accurate shipping information during checkout.
• Orders shipped to incorrect addresses provided by the customer are not eligible for free replacement.

10. Limitations and Disclaimer

• Waistli is not liable for delays caused by customs, natural events, postal strikes, or other circumstances beyond our control.
• This policy supplements statutory consumer rights and does not limit those rights where applicable.

11. Contact

For shipping inquiries or issues:
Email: info@waistli.com